Return Policy

Our return policy is crafted to provide a hassle-free and reassuring experience after your purchase, ensuring that if the item doesn’t meet your expectations, you can return it with ease. Shopping online often makes it hard to fully assess a product before receiving it, which is why we offer a 100-day return window starting from the date of confirmed delivery. This gives you ample time to evaluate the product and decide whether it’s the right fit for you.

To return an item, it must be in its original condition, unused, and free of any marks, damage, or signs of wear. All original packaging, tags, labels, accessories, and any included inserts must be returned along with the product. We recommend using the original packaging when sending the item back, as it provides optimal protection during transit. This will also ensure the item arrives in good condition and makes it easier for us to process the return quickly. Additionally, a proof of purchase, such as your order confirmation or receipt, is required to process the return.

Before returning any products, it’s important to reach out to our customer support team for approval. This allows us to confirm that your return request adheres to our return policy. You can contact us at fruitriots@outlook.com to submit your return request. After approval, we will send you detailed instructions along with a prepaid shipping label to help you return the item. It’s crucial to follow these instructions and use the provided return label to avoid any issues or delays. Returns sent without prior approval or those using unauthorized shipping methods may not be accepted.

We recommend inspecting your items as soon as they arrive. If you notice any damage, defects, or if you’ve received the wrong product, contact our customer support team immediately. Prompt reporting allows us to quickly verify the issue and take the appropriate action, whether that’s initiating a return, issuing a refund, or correcting the order. Delays in reporting could make the resolution process more complicated.

Please keep in mind that certain products may not be eligible for return due to hygiene standards, safety regulations, or the nature of the product. If you’re uncertain about whether an item can be returned, don’t hesitate to reach out to our support team before proceeding. Also, we do not offer direct exchanges. If you need a different product, size, or variation, you’ll need to return the original item first and then place a new order. This helps maintain proper inventory management and ensures that refunds and new purchases are handled correctly.

For customers within the European Union, you may have additional consumer protection rights, which allow you to cancel your purchase within 14 days of receiving the product without needing to provide a reason. However, to be eligible for this, the item must be unused, undamaged, and returned with all original packaging and proof of purchase.

Once your return is received, it will be thoroughly inspected to ensure it meets our return requirements. You will be notified of the result after the inspection. If the return is approved, a refund will be processed to your original payment method. Typically, refunds are processed within 10 business days, but the exact time may vary depending on your payment provider. If you haven’t received your refund within 15 business days, please contact us at fruitriots@outlook.com for assistance. We strive to make the entire return process as clear, efficient, and transparent as possible, ensuring a smooth experience for you from start to finish.